Email Support: For inquiries, assistance, or feedback, reach out to us at support@zoss.media. We aim to respond to all emails within 24-48 hours, providing detailed and helpful solutions to your concerns.

Live Chat: For instant support, use our live chat in the bottom right corner. I'm here to help during most business hours and occasionally at night. If I'm unavailable, leave a message, and I'll get back to you as soon as possible.

Support

At Zoss Media, we understand the critical role that reliable support plays in your creative projects. We are deeply familiar with the challenges and urgencies that can arise in the field. This is why we're committed to providing exceptional support to enhance your shopping experience and ensure that your projects proceed without a hitch.

FAQ

Before reaching out, we encourage you to browse our Frequently Asked Questions section. Here, you'll find quick answers to common queries about our products, shipping, returns, and more. This section is designed to provide instant solutions and insights, saving you time and helping you get back to your creative work with minimal disruption.

Our Commitment to You

Zoss Media is not just about providing high-quality gear for your projects; it's about ensuring your experience is seamless and supported every step of the way. Whether you're facing a technical challenge, need advice on the best equipment for your needs, or have any other questions, we're here to support your creative journey.

FAQ

  • Our products are made with precision and care to ensure the highest quality. For the Acorns Mag System/DJI Osmo Mounts and other made-to-order items, production timelines can vary:

    Preorders: Orders are fulfilled sequentially by the date received.

    Standard Products: Typically, we aim to ship within 1-3 days from the order date, depending on stock levels and demand.

  • Once shipped, orders within the U.S. usually arrive within 3-5 business days. International shipping times vary by destination but typically range from 7-21 business days. Please note, these are estimates and may be subject to delays.

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  • Yes, when using a rubber cover which comes with all Acorn products. They are sold separately for DJI Osmo Pocket 3 Cases. However, for an even stronger hold, the rubber covers can be removed. We recommend using a safety cable for additional protection.

  • Indeed, our modular design allows for the addition of more hubs and Acorns for extra peace of mind. For enhanced stability, especially in dynamic conditions, consider purchasing the Insta360 Vibration Dampener.

  • For international orders, please enter your tracking number on the GlobalPost website instead of USPS.

  • For any inquiries or assistance, you can reach us at support@zoss.media. Will respond to emails within 24-48 hours. Your satisfaction and project success are our top priorities, and we're here to help with any questions or concerns you may have.